Branch Operations Data Analyst

Position Summary

As a Branch Operations Data Analyst, you play a pivotal role in transforming data into actionable business intelligence that drives operational excellence. You will work collaboratively across departments to translate complex data requirements into meaningful Key Performance Indicators and reports that inform strategic decision-making. Leveraging your expertise in SQL, Tableau, Sigma, and data validation, you will extract valuable insights from operational data to identify improvement opportunities and enhance process efficiency. This role requires strong analytical skills, business acumen, attention to detail, and the ability to communicate technical concepts to both technical and non-technical stakeholders. As a subject matter expert in data analytics, you will ensure data integrity, troubleshoot issues, and guide teams in maximizing the organization's data capabilities to support Branch Operations' continuous improvement initiatives.

Job Responsibility

Operational Insights & Improvement

• Analyze operational performance metrics and derive actionable insights to drive business decisions
• Identify branch-related and cross-functional operational improvement opportunities
• Drive the evolution and expanded utilization of data analytics across Branch Operations

Data Analytics & Reporting

• Translate business and operational data requirements into Key Performance Indicators (KPIs) and actionable reports
• Develop and deliver reports on-demand using SQL, Tableau, Sigma, and other analytics tools to support operational teams and stakeholders
• Create and maintain dashboards for recurring executive reporting

Data Quality & Validation

• Validate the accuracy of queries and data through investigation, comparison, and reconciliation across different platforms
• Ensure data integrity by identifying and escalating issues/concerns in collaboration with internal teams such as Data Governance and IT as well as report users
• Troubleshoot data-related issues and provide guidance to data teams and analysts
• Create requirements for data elements necessary for analytics and reporting

Job Responsibilities Cont.

Project & Stakeholder Management

• Manage multiple complex projects simultaneously while meeting deadlines
• Serve as a subject matter expert in data analytics and reporting
• Translate user requirements into technical solutions, including documentation, testing, and end-user training
• Participate in and provide oversight over initiatives addressing operational issues per executive-approved corrective measures

General Accountability

• Understand, adhere to, and enforce all corporate policies
• Complete additional duties as assigned

Education Required

BA/BS in Business / Data Analytics, Computer Science, Information Technology, Statistics, or IT-related area. This requirement may be waived in lieu of required job experience.

Experience Required

• 3 to 5+ years of proven work experience.
• Skilled in people management and coaching.
• Experience in operations, process improvement, consulting, or data analytics.
• Strong analytical thinking demonstrated through excellent written and oral communication skills.
• Skilled in negotiating, problem-solving, influencing, and leading others, and executing and implementing projects.
• Ability to manage multiple projects simultaneously.

Knowledge Required

Excellent written and verbal communications skills; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment. Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products.

Physical Requirements

Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.

Competencies

Travel

Up to 20%

Attire

Business Casual

Other

Must be eligible to work in the USA and able to pass a background check.