Business Operations Intern (Temporary)

Position Summary

As a Business Operations Intern, you will play an active, hands-on role in the development and implementation of a new business operations system. Working closely with cross-functional teams across product, technology, operations, legal, and UX, you will support the full project lifecycle — from discovery and requirements gathering through testing, rollout, and post-launch evaluation.

This is a project-driven internship designed to give you real-world experience in how enterprise systems are built, launched, and optimized in a fast-paced, customer-focused environment. You won't just be observing — you'll be a contributing member of the project team from day one.

Job Responsibility

Discovery & Planning

• Assist in documenting current-state business processes to identify gaps and opportunities the new system will address.
• Support requirements gathering sessions with stakeholders across operations, product, and technology teams.
• Help maintain project documentation including timelines, meeting notes, and status trackers.

Development & Design Support

• Collaborate with cross-functional teams to translate business needs into clear, actionable system requirements.
• Assist in reviewing system design documentation and providing feedback from an operations perspective.
• Support the creation of user stories, process flows, and workflow diagrams to guide development.

Testing & Quality Assurance

• Participate in user acceptance testing (UAT) by executing test cases and documenting results.
• Help identify, log, and track system defects or gaps against business requirements.
• Assist in validating that the system meets operational and customer experience standards.

Implementation & Rollout

• Support the development of training materials, user guides, and rollout communications.
• Assist in coordinating go-live activities and monitoring early adoption metrics.
• Help gather post-launch feedback and document lessons learned for continuous improvement.

General Project Support

• Prepare presentations and project status updates for leadership and stakeholders.
• Assist with ad hoc analysis and reporting to support data-driven project decisions.
• Uphold standards of professionalism, communication, and accountability throughout the project.

Accountability

• Understand, adhere to, and enforce all corporate policies
• Complete additional duties as assigned

Job Responsibilities Cont.

Education Required

• Currently pursuing a Bachelor's degree in Business Management, Business Administration, Information Systems, Operations, or a related field.
• Completion of at least one year of undergraduate coursework preferred.

Experience Required

• Prior experience or coursework in project management, systems analysis, or business process improvement is a plus - but not required.
• Exposure to software development lifecycles (SDLC), Agile methodologies, or system implementation projects is highly desirable.
• Strong written and verbal communication skills with the ability to document and present findings clearly.

Knowledge Required

• Proficiency in Microsoft Office (Word, Excel, PowerPoint) - particularly Excel for tracking and reporting.
• Familiarity with collaboration and project management tools such as MS Teams, Zoom, SharePoint, or Rally is a plus.
• Ability to think analytically and translate observations into actionable insights.
• Detail-oriented with strong organizational skills and the ability to manage multiple workstreams.
• Comfortable working in a dynamic, fast-paced environment with evolving priorities.
• Eagerness to learn, ask questions, and take ownership of assigned project tasks.

Physical Requirements

Sitting for long periods of time; standing occasionally; walking; typing; data entry; use of office equipment including computers.

Competencies

Travel

Minimal

Attire

Business Casual

Other

Must be eligible to work in the USA and able to pass a background check.