Lead Business Operations Analyst Omni

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Date: Sep 19, 2025

Location: Greenville, SC, US, 29601

Company: Purpose Financial

Address: 322 Rhett Street, Greenville, South Carolina, United States - 29601   

 

Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future.  Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending.  Providing services in over 23 states, Purpose Financial employs over 2,500 team members.

At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.

We offer:

  • Competitive Wages
  • Health/Life Benefits
  • Health Savings Account plus Employer Seed
  • 401(k) Savings Plan with Company Match
  • Paid Parental Leave
  • Company Paid Holidays
  • Paid Time Off including Volunteer Time
  • Tuition Reimbursement
  • Business Casual Environment
  • Rewards & Recognition Program
  • Employee Assistance Program
  • Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks


To learn more about Purpose Financial visit Purpose Financial Website.

 

Position Summary

Purpose Financial is seeking a Lead Business Operations Analyst to drive operational performance improvements through research, data analysis and strategy implementation. This role spearheads cross-functional initiatives to improve the customer journey across onboarding, support, servicing, and retention while mentoring junior team members. The ideal candidate excels at balancing short-term process improvements with long-term strategic initiatives while adapting quickly to changing business needs. Success requires strong analytical skills, collaborative leadership, and the ability to translate complex data into actionable business recommendations that drive measurable results across the customer lifecycle.

Job Responsibility

  • Lead operational excellence through strategic frameworks, problem-solving methodologies, and effective project management practices
  • Develop and execute comprehensive business roadmaps in collaboration with cross-functional stakeholders
  • Lead complex analytical projects that translate data into strategic insights for executive decision-making
  • Proactively identify and resolve operational bottlenecks while balancing business requirements with technical constraints
  • Foster strategic partnerships with leaders across departments to drive organizational alignment
  • Mentor junior analysts while delivering data-driven solutions that create measurable business impact

Job Responsibilities Cont.

Education Required

  • Bachelor's degree in Business Management, Business Administration, Marketing, Economics, Engineering, Mathematics, Statistics, or related quantitative field
  • 5+ years of relevant professional experience; Advanced degree may substitute for experience requirements

Experience Required

  • Demonstrated leadership abilities with strong mentoring and team development capabilities
  • Advanced expertise in operational excellence, process optimization, and data analytics
  • Proficiency in SQL, Python, and data visualization platforms such as Tableau or Power BI
  • Superior analytical thinking and strategic problem-solving skills with exceptional communication of complex concepts
  • Proven ability to influence senior stakeholders, navigate complex negotiations, and drive high-impact projects to successful completion
  • Advanced project management capabilities with experience leading multiple concurrent strategic initiatives
  • Adaptable communication style effective across various channels in fast-paced, high-pressure environments

Knowledge Required

Excellent written and verbal communications skills to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, challenging environment. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. The ability to use standard collaborations tools such as Rally, MS Teams, Zoom is required. Ability to develop and maintain business relationships. MS Office – intermediate user (MS Word, MS Excel, MS PowerPoint). Any prior experience with Agile PPM tools like Agile Central (Rally), Rally, SharePoint is highly desired. Familiarity and any associated certifications using the SAFe 2.5/4.0 methodology is highly attractive.

Physical Requirements

Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.

Competencies

Action-Oriented
Customer Commitment
OKR
Purpose-Driven
Vision-Driven

Travel

up to 20%

Attire

Business Casual

Other

Must be eligible to work in the USA and be able to pass a background check.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID: 45625 


Nearest Major Market: Greenville
Nearest Secondary Market: South Carolina