Loan/Fraud Verification Spec. (Remote)

Position Summary

The Loan/Fraud Verification Specialist reports to the Loan/Fraud Operations Supervisor and, is responsible to assist in the funding of pre-approved loan applications in compliance with all policies and procedures applicable to the loan product.  Furthermore, this position is responsible to complete a variety of loan documentation. Other functions of this role include, but are not limited to, processing, closing and compliance for loan products, interpreting policies while analyzing documentation, requesting any additional verification, documentation, and subsequent follow ups.

Other duties as assigned.

Job Responsibility

Support Customers in the completion of the loan process:

• Conduct verification and fulfillment activities in order to meet or exceed service level agreements.  Verification activities may include validating identity, address and social security number, verifying employment, auto insurance, automobile value, lien and title verification, analyzing proof of income and disposable income, fulfilling loan requests, and reviewing loan documents for accuracy and completeness.
• Satisfy all loan stipulations to ensure timely customer response.
• Evaluate the accuracy of account documentation.
• Calculate income using pay stub and W2.
• Maintain a professional attitude and exhibit appropriate behavior when communicating with customers and co-workers.

Influence and Manage Verbal Communication:

• Utilize effective approaches when handling special telephone tasks such as: transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
• Apply appropriate communication skills to effectively control telephone calls.
• Ability to take care of the customers' needs while following company procedures.
• Continuously building positive rapport with customers over the phone.

Job Responsibilities Cont.

Drive Initiatives:

• Capability to ethically incorporate daily the Contact Center monthly goals and initiatives.
• Able understand and embrace new company initiatives and adjusted workload.
• Answers inbound phone calls and responds to inquiries in a manner which meets high quality, productivity and other performance standards.

Maintain Positive Interactions:

• Delivers individualized customer service with professionalism, courtesy, efficiency, and accuracy.
• Capability to continuously acclimate well with a diversity of personalities and individuals.
• Strong verbal communications, problem solving, time management and organizational skills.
• Characteristics of being dependable and trustworthy.

Accountability

• Understand, adhere to and enforce all corporate policies.

Education Required

A high school diploma or GED.

Experience Required

Minimum of 2yrs Fraud and/or judgmental Credit Lending Experience.  Minimum of 1yr Work From Home experience.

Knowledge Required

Excellent written and verbal communications skills; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment.  Ability to read, write, evaluate, and apply information.  Ability to interact professionally and exhibit appropriate social skills.  Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products.  Ability to develop and maintain business relationships. Flexibility to understand company initiatives and goals that may adjust as needed.

Physical Requirements

Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.

Competencies

Travel

0%

Attire

Business Casual

Other

Must be eligible to work in the USA and able to pass a background check.