Staff Temp - Data Entry Specialist (929752)

Position Summary

This position reports to Loan Operations Supervisor and is responsible for assisting with the funding of pre-approved loan applications in compliance with all policies and procedures applicable to the loan product. Furthermore, this position is responsible for validating and updating income on applications that require Income Verification.

Job Responsibility

Support Customers in the completion of the loan process:

• Input income verification and fulfillment activities in order to meet or exceed service level agreements.  Verification activities may include validating income, verifying employment, analyzing proof of income and disposable income, fulfilling loan requests, and reviewing loan documents for accuracy and completeness.
• Satisfy all loan stipulations to ensure timely customer response.
• Evaluate the accuracy of account documentation.
• Maintain a professional attitude and exhibit appropriate behavior when communicating with customers and co-workers.
• Uploading Documents from customers

Influence and Manage Verbal Communication:

• Ability to take care of the customers' needs while following company procedures.

Job Responsibilities Cont.

Drive Initiatives:

• Capability to ethically incorporate daily the Contact Center monthly goals and initiatives.
• Able understand and embrace new company initiatives and adjusted workload.
• Make outbound phone calls in the event the proof of income received is invalid or the document is invalid

 Maintain Positive Interactions:

• Delivers individualized customer service with professionalism, courtesy, efficiency, and accuracy.
• Capability to continuously acclimate well with a diversity of personalities and individuals.
• Strong verbal communications, problem solving, time management and organizational skills.
• Characteristics of being dependable and trustworthy.

Education Required

High School Diploma, GED or above.

Experience Required

Data entry experience required. Experience working in a customer service focused position.  The candidate must be PC literate and able to handle basic PC skills including but not limited to uploading documentation. An equivalent combination of education and experience may be considered in lieu of experience requirement.

Knowledge Required

Excellent written and verbal communications skills; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment.  Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products.

Physical Requirements

Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.

Competencies

Travel

None

Attire

Business Casual

Other

Must be eligible to work in the USA and able to pass a background check. Ability and willingness to work hours between 9am-6pm Monday-Friday.