Branch Sales Manager DC

Position Summary

The BSM Divisional Coach role combines the responsibilities of a Branch Sales Manager (BSM) with the additional focus of a Divisional Coach, responsible for coaching, training, and leading team members to drive both individual and branch-level success. This role requires expertise in operational leadership, onboarding, coaching, and team development. You will support the growth of new hires, existing team members, and branch leadership while fostering emotional intelligence, delivering targeted training, and ensuring performance excellence.

Job Responsibility

Operational Responsibilities:

• Branch Operations & Financial Management: Oversee daily branch operations to ensure efficiency, compliance, and alignment with company policies. Manage financial goals, including profitability, expense control, and loan portfolio growth. Use performance data to drive improvement strategies.
• Sales & Business Development: Lead initiatives to grow the consumer loan portfolio through relationship-building, strategic marketing, and community engagement. Implement sales strategies to enhance branch profitability.
• Customer Experience & Compliance: Ensure exceptional customer service and foster loyalty, while maintaining strict adherence to regulatory requirements and internal policies.
• Team Leadership & Development: Lead and mentor Customer Lending Sales Specialists (CLSS), conduct performance reviews, provide coaching, and hold team members accountable for meeting sales and performance objectives.

Coaching & Training Responsibilities:

• Training & Facilitation: Lead training sessions for new hires, existing team members, and leadership. This includes onboarding, product knowledge, performance standards, and ongoing training for new initiatives (new products, procedures, etc.). Tailor training to different learning styles to ensure accessibility and effectiveness.
• Coaching: Provide ongoing coaching for individual and team development. Use emotional intelligence to build stronger relationships, resolve challenges, and drive performance improvements. Conduct role plays, provide constructive feedback, and help team members refine their skills.
• Knowledge Check Touchpoints: Implement regular knowledge checks to assess understanding, retention, and application of training materials. Reinforce key learnings to ensure team members meet performance expectations.
• Collaborative Partnerships: Work closely with Sr. Divisional Coaches, DDO/BDM, and BSM/ARM to identify team members’ development needs, ensure alignment with branch goals, and create development opportunities for talent growth.
• Feedback & Reporting: Provide regular feedback to branch and divisional leadership on new hire and team member progress, highlighting strengths and areas for improvement.

Job Responsibilities Cont.

Education Required

High School Diploma or equivalent required; some college preferred.  Coaching Certification Program completed.

Experience Required

Prior management experience required. Internal applicants must currently be a Branch Sales Manager for at least 6 months.  Applicants must have completed Divisional Coaching Certification program. Have a working knowledge of P&L, sales, collections, and cost controlling measures. Equivalent operational and/or leadership experience may be considered in lieu of requirements.

Additional Experience & Skills:

• Proven experience in coaching, training, and leadership development.
• Strong communication and presentation skills, particularly in virtual environments.
• Ability to adapt training methods to various learning styles and experience levels.
• High emotional intelligence and strong interpersonal skills.
• Results-driven, with the ability to measure and track training outcomes.
• Experience with performance management, team development, and feedback processes.

Knowledge Required

Must possess leadership skills with experience in coaching and developing teams.  Excellent communication and relationship-building abilities with business partners, customers and team members. Strong analytical and problem-solving skills, using data to drive decisions. In-depth knowledge of regulatory compliance in financial services, adept at navigating complex legal requirements. Ability to work independently while collaborating with district leadership to achieve branch goals

Physical Requirements

Standing/sitting for long periods of time; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; ability to travel to be physically present at and to complete the physical requirements; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals.

Competencies

Travel

5%

Attire

Business Casual or Advance America logo apparel (as required by company standards)

Other