Director, Texas Operations Analytics

Position Summary

Purpose Financial is looking for an analytically minded individual with keen business intuitions to answer high-impact product and business questions through intelligent use of data. As the Director of Texas Digital & Branch Operations Analytics at Purpose, you will work closely with Texas Leadership and other corporate Data Scientists to improve end-to-end user engagement, from application funnels to underwriting offers for our consumer lending products. The ideal candidate will possess an innate curiosity and a strong drive to continually refine and deliver the most advantageous loan options for our customers. Initially, this role demands direct involvement in analytical tasks, with a strategic focus on progressively developing and expanding a robust analytics team.

Job Responsibility

1. Advanced Customer Behavior Analysis:
   • Utilize sophisticated data analytics techniques to gain deep insights into customer behavior and interactions with our lending products.
   • Lead efforts to translate complex data into actionable strategies that improve customer processes – loan execution, payments, retention refi’s, and overall high yield customer funnel activity.
2. Collaboration and Execution:
   • Forge strong partnerships with Texas Leadership and the Data Scientist (Credit Risk) teams to drive the development of innovative predictive models.
   • Spearhead initiatives for the continuous growth of our Texas P&L, aligning with business Objectives and Key Results (OKRs).
3. Strategic Advisory and Trend Identification:
   • Function as a key strategic advisor to the Texas leadership team, leveraging data to solve complex problems, identifying market trends, and uncovering new opportunities.
   • Drive data-driven decision-making processes across the organization.
4. A/B Testing and Analytical Leadership:
   • Oversee the design and administration of A/B tests across various channels for consumers in Texas.
   • Analyze test results meticulously, deriving meaningful insights to inform Texas business evolution and business strategy.
5. Performance Monitoring and Reporting:
   • Develop and maintain comprehensive reports, dashboards, and metrics to continuously monitor and evaluate the performance of Texas.
   • Ensure these tools are accessible and understandable to stakeholders across the organization.

Job Responsibilities Cont.

1. Team Building and Leadership:
   • Eventually taking charge of building and scaling the Texas analytics team, fostering a culture of excellence, innovation, and continuous learning.

Accountability

Understand, adhere to, and enforce all corporate policies. 

Education Required

Bachelor’s degree in quantitative Field (Engineering, Statistics, Mathematics, Economics, or another comparable quantitative field) and/or Business/Finance (MBA preferred). 

Experience Required

Demonstrated track record of a minimum of 5 years in consumer lending (preferably within the non-prime sector), accompanied by a proven 3+ years of experience in leading functions and teams.

Knowledge Required

Written and verbal communications skills; adaptability and flexibility to a changing environment; and comfortable working in a dynamic, high volume, fast-paced environment. Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products.

• Fiananical services lending analytics experience is required; sub-prime preferred
• 5 + years of analytics experience with people, leadership experience and interest in guiding and building an elite analytics team.
• Proficiency with programming in SQL scripting for data mining/extraction is a must
• Detailed understanding of building good technical solutions with the ability to work with leaders, engineers and data scientists into troubleshooting and solving problems.
• Ability to break large projects into smaller pieces to meet deadlines and ability to convert ideas into testable hypotheses and/or next steps.
• Effectively use analytics tools such as Tableau/Sigma to diagnose issues and suggest improvements to drive key business metrics.
• Demonstrate business acumen and quantitative thought leadership. 
• Strong sense of intellectual curiosity balanced with humility, drive, and teamwork.
• Ability to operate at a speedy pace in research and implementation.

As the Director of Texas Digital & Branch Operations Analytics, you will be a driving force behind our purpose to help each customer achieve their version of financial stability in the moment and in the future. Your strategic vision, leadership acumen, and commitment to innovation with profitable growth will define the success of Texas and contribute to our organization's current & future impact.

Physical Requirements

Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.

Competencies

Travel

less than 10%

In Office: Hybrid in office and work from home

Attire

Business Casual

Other

Must be eligible to work in the USA and able to pass a background check.