Area Manager

Position Summary

The Area Manager (ARM) is a multi-faceted, hands-on role responsible for performing Center Sales Manager (CSM) responsibilities for their home center while providing more extensive management and leadership within their division and assigned centers. The ARM is responsible for the effective operation and continued growth of their assigned centers with direction from the Divisional Director of Operations (DDO). This position ensures that all team members under their direction are trained in and compliant with all procedures, policies, products, and programs. Exceptional leadership, customer service, attention to detail, and a passion for sales are all a must. Furthermore, the ARM will assist the DDO as needed in the training and roll out of new company initiatives, audits, and serve as a divisional point of contact in the DDO’s absence.
This role is performance-based and will be measured on the overall performance, productivity, and profitability of their assigned area. The ARM will train, develop, and supervise employees within their assigned area, and is responsible to create an engaged and high-functioning sales based team.

The ARM is responsible to successfully perform the below job responsibilities within their home center and will also ensure completion of these tasks by the CSMs and center employees under their leadership.

Job Responsibility

Relationship Building /Customer Experience: Build strong relationships with current and prospective customers, in person, in the market and over the phone. Monitor and measure customer satisfaction. Take the lead on case management for delinquent accounts.

Product Promoter and Sales Champion: Understand, recommend, and sell financial products and services to customers
Holds team members accountable to individual and center goals
Trains and coaches team members on effective sales techniques
Educates new customers on product offerings and associated benefits
Cross sells core/ancillary products while center staff completes customer transaction before customer leaves center

Marketing: Responsible for the on-going marketing strategy and physical marketing
Four Walls Marketing- Inactive calls, cross-selling, professional image.
Outside Marketing- Develops marketing plan, tracks marketing success, organizes local store marketing (LSM) and community events, develops effective business partner relationships, etc.
Tracks performance of local center marketing programs to determine effectiveness

Operations: Responsible for managing the entire P&L to meet Revenue, Expenses and CGP
P&L Responsibility: Manages the entire P&L to meet Revenue, Expenses and CGP
Understands budgeted financial expectations and implements a strategy to successfully meet or exceed expectations
Guides daily, weekly, monthly focus of center goals and objectives
Delegates tasks and responsibilities to appropriate team members

Job Responsibilities Cont.

Training: Instruct and ensure team members are trained and adhere to company policies and procedures

Compliance: Adhere to all points of the Company Creed and regulatory requirements
Enter customer and transaction information accurately into the point of sale system
Create and maintain accurate customer files,
Adhere to local, state and federal regulatory requirements.
Completes audits as required within designated centers.

Collections Counselor: Direct the collection of money from past due, NSF and write-off customers, consistent with Company policy and regulatory requirements.
Lead on delinquent customers identified as a potential risk for write off
Counsel and re-establish expectations with potential risk customers

Human Resources: Assist the Divisional Director of Operations with recruiting, hiring, training, evaluating, and developing of center staff.

Leadership: Recognize and develop skills/abilities of team members in order to meet center and Company goals and objectives. Delegate center responsibilities. Motivate, train and develop center team members on proper techniques and processes. Assist the DDO in ensuring the completion of company initiatives within the division and/or assigned area as well as perform and complete other duties as assigned.

Education Required

High School Diploma or equivalent required; some college preferred.

Experience Required

Prior management experience required, preferably in a multi-site management role. Internal applicants are encouraged to have at least three years in a Center Sales Manager role.  Applicants must also have a working knowledge of P&L, sales, collections, and cost controlling measures. Equivalent operational and/or leadership experience may be considered in lieu of requirements.

Knowledge Required

Knowledge of P&L, collections, and cost controlling measures; strong math skills, including the ability to count cash; strong time management skills; professional verbal communication by phone, email, and in person; ability to read, write, evaluate, and apply complex and detailed information; may work alone; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand, train on, and ensure compliance with policies, procedures, and laws governing our industry/business and employees; ability to use computer programs required to process customer transactions; ability to use computer programs in the daily administrative tasks using company laptop; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business and in stressful situations; ability to develop and maintain business relationships.

Physical Requirements

Standing for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals); use of office equipment to include computers; be physically present at, and complete the physical requirements of the position at any center within the division (distance varies by division).

Competencies

Travel

Must have a valid driver’s license and access to insured, reliable transportation. Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities.

Attire

The Company offers employees the option of wearing, polos, blouses, collared shirts, sweaters or other professional attire with slacks or jeans and appropriate shoes. Employees should dress accordingly to their business.

Other

Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, credit check where required by state law, and reference check. Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required.