Division Director Operations (District Manager)

Position Summary

Provide direction and accountability of Division, in line with overall company strategy and goals. This includes P&L management, sales leadership, vision, coaching and development of branch management teams.  Manage performance, compliance, collections, recruitment and hiring. Develop strategies to achieve financial, service, collections, and growth goals.

Job Responsibility

Operations: Communicate the Company’s vision and strategies to all team members. Establish and communicate division goals and objectives.

• Manage financial goals. Use analytics to assess ways to improve financial position. Review operational standing of Division to identify areas of opportunity for increased profit margin.
• Provide direction and guidance in all aspects of operations and sales leadership. Ensure that procedures outlining banking, collections, audits, and other company policies are followed daily and that standards are being met. Ensure compliance with federal, state, and local law, as well as guide Branch Teams in conjunction with Operational Quality Specialists on identifying and mitigating compliance concerns.
• Work with Director of Operations to determine appropriate locations for branches and maintain the corporate appearance and maintenance requirements for each location. Actively participate in analysis for future locations, relocation options and closures in conjunction with the Director of Operations.
• Provide Sales Leadership and Coaching to Branch Teams.

Marketing: Conduct competitive market analysis and develop strategies to increase total market share and active customer accounts. Work with Field Marketing Managers and Corporate Marketing to maintain on-going marketing campaigns for the Division and evaluate each branch tracking sheet to ensure effectiveness.

Job Responsibilities Cont.

Leadership: Recognize and develop skills and abilities of the branch team members in order to achieve objectives and provide effective leadership for each branch. Provide direction for divisional approach and practices of employee management, such as recruiting, hiring, training and retention. Responsible for growth and development as well as coaching, evaluating and terminations of branch teams.

• Provide Leadership on sales, coaching and development of team and overall profitability and growth.
• Routinely visit branches to assess quality of operations and team members.
• Collaborate with other Division Directors and Director of Operations to help build a healthy, strong, future-facing Division.

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Compliance: Work with leadership to ensure that all federal, state, and local laws are followed including company best practices and policies. Collaborate with Operational Quality Specialists to observe and detect potential risks for non-compliance.

Education Required

College degree in business related field or equivalent experience.

Experience Required

3-5 years related experience.

Knowledge Required

Significant operational experience in a multi-site setting, with exemplary results solving customer and operational issues, as well as successful P&L management. 3-5 years of leadership experience, including sales leadership and managing multiple locations .  Ability to coach and develop others, including seasoned leaders. Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products. Ability to develop and maintain business relationships at all levels of the organization, both internally and externally. Strong working knowledge of Microsoft Word and Excel is required.

Physical Requirements

Standing/sitting for long periods of time; occasional lifting less than 10 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks and providing staffing coverage; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; ability to travel to be physically present at and complete the physical requirements.

Competencies

Travel

Extensive travel; over 50%

Attire

Business Casual or Advance America logo apparel (as required by company standards)

Other

Must be eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, credit check where required by state law, and reference check. Regular and punctual attendance is required.  Must be available from 8:00AM to 8:00PM Monday through Saturday.